Frequently Asked Questions

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Ordering is super simple. Just contact us with what you want and we can finalize the order and the logistics of getting the wine to you at the same time. As for payment, we only accept Paynow transfers. We do not offer credit terms and full payment must be made before the wines will be passed to you. In the case of wines to be delivered, we ask you pay by 9pm on Thursday evening prior to your delivery the next day, a minimum amount of 20% or more of your invoice total (with the remaining balance to be paid on or before delivery). 

As a small business, we would prefer our customers collect their wines if possible. We are centrally located (near Somerset MRT) and collection hours are generally flexible. We prefer to avoid couriers because they probably won't take the same care with your wines as the wines deserve. However if it is really not possible for self-collection, we run a delivery service once a week every Friday. Our delivery costs vary depending on various factors (e.g. delivery distance, quantity of wine purchased) but start from a minimum of $25. Large orders (over $2,000) will qualify for free delivery. We'll advise you on the exact cost when you place the order. 

Most of our wines are shipped to us in OWC (original wooden cases) or OC (original cartons) since they are bought on first release. If you purchase a wine from us with a quantity matching the OWC / OC, you have the option for us to deliver the wine to you in its original packaging. Please let us know if that is important to you. Do note that the OWC / OC will have been opened previously by ourselves as we do so to check on the condition of the wines when shipped to us; plus not all wine lovers will prefer to have the hassle of opening up an OWC. If you prefer your case to stay sealed, please contact us and we can arrange for another case to be shipped to us and not opened on arrival. Do note in this case that the condition of the wines is consequentially at your risk once the OWC / OC is delivered to you (notwithstanding the risk being small as we generally work with reputable merchants).   

Worry not if you do not see the answer on our website to a question you may have. Just contact us and we'd be happy to help (we swear we don't bite and are generally nice). Being a small business, we pride ourselves on our flexibility and bespoke service so just message or call us and we'll get back to you ASAP.